WoofyFur Shipping Policy

1. Introduction

At WoofyFur, we understand that receiving your order quickly and in perfect condition is just as important as the quality of the products themselves. This Shipping Policy explains how we handle your orders — from processing to delivery at your doorstep.

We proudly offer free shipping on all orders, with no minimum purchase required. Delivery times and terms are outlined below.

2. Regions We Serve

2.1 Domestic Deliveries

We deliver to all regions within Australia, including metropolitan, regional, and remote areas.

2.2 International Deliveries

We also ship to selected international destinations, including the United States and the United Kingdom. All international orders include free standard shipping. Delivery typically takes 8 to 14 business days, depending on the destination and customs processing.

Note: Duties, taxes, or import fees may apply and are the responsibility of the customer.

3. Order Processing Times

• Orders are processed within 1–3 business days (Monday to Friday).
• Orders placed before 5:00 PM (local time) are usually processed the same day.
• Pre-orders or custom items may take longer, as stated on the product page.
• Processing begins once the payment is confirmed.

4. Shipping Times and Methods

All orders — domestic or international — are typically delivered within 8 to 14 business days. We work with reliable carriers chosen for their speed, safety, and quality service.

5. Delivery Locations

We deliver to:

• Residential and business addresses
• Parcel lockers (where available)
• PO Boxes (for small items only)

6. Shipping Costs

We offer free standard shipping on all orders, with no minimum spend required.

7. Order Tracking

7.1 Tracking Information

You will receive an email with tracking details once your order is shipped. If you have an account, tracking will also appear under your order history.

7.2 Tracking Activation

• Tracking information usually becomes active within 24–48 hours after dispatch.
• For remote areas, updates may take up to 4 business days.

7.3 Tracking Updates

If there are no tracking updates for more than 3 business days, please contact us so we can follow up with our delivery partners.

8. Address Changes & Accuracy

Address Accuracy: Please ensure your delivery information is correct, including apartment or unit numbers and any delivery notes.

Address Changes: If you need to update your address, contact us immediately before your order is shipped.

Incorrect Addresses: Orders returned due to incorrect or incomplete addresses may incur reshipping or restocking fees.

9. Special Circumstances

9.1 Weather Events & Natural Disasters

Extreme weather or natural events may cause delivery delays. We’ll keep you informed if your order is affected.

9.2 Peak Periods

During busy seasons such as holidays or promotional events, processing and delivery may take longer. We recommend placing orders early.

9.3 Bulky or Fragile Items

Larger or delicate products may require special handling or a signature upon delivery. We’ll notify you if this applies to your order.

10. Contact Us

Email: hello@woofyfur.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)

Please include your order number and tracking code (if available) when contacting us.

Our Commitment

At WoofyFur, we’re committed to delivering a smooth and caring customer experience — from checkout to delivery. If something goes wrong with your order, please reach out. We’ll do our best to make it right.